While Ikea Canada has reopened stores that were closed to help prevent the spread of COVID-19, some Canadian customers are still frustrated the company’s customer support services have been down for days.
This is a Wednesday, June 18, 2008 file photo of the Ikea logo is shown on the side of the warehouse-sized store during the grand opening of New York City's first Ikea. TORONTO -- While Ikea Canada has reopened stores that were closed to help prevent the spread of COVID-19, some Canadians say the company’s customer support services have been down for days amid a backlog of online orders.
When Howard tried to contact customer service again on May 29, their support services were down due to "technical difficulties." Howard said she tried to reach Ikea's Customer Support Centre throughout the weekend with no luck.CTVNews.ca confirmed that the service was still down as of Monday afternoon.
"We recognize that, despite our best efforts, there have been long wait times, delays, and cancellations, due to the unprecedented surge we’ve seen in online orders. Our normal ways of working have been disrupted and this is true for our service providers who are also experiencing unprecedented volumes. We truly regret any inconvenience caused and our teams are working hard every day to address these issues," Newbigging said.
Howard said she has been "quite upset" over the ordeal and had found Canadians with similar stories to hers speaking out on social media. "We know there is work still left to do and we expect that in the coming weeks, customers will see significant improvements in delivery times and customer service wait times. We thank our customers for their loyalty, understanding and support during these exceptional circumstances," Newbigging said.
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