A new study ranks the best and worst airports and looks at the state of passenger satisfaction today.
On the opposite end is Philadelphia International Airport , which was named the worst Large airport in America. The problem: infrastructure. “PHL’s design [approach] has been [to] ‘add on’ to existing structures for the main terminal, and the front end of the airport just isn’t big enough to support the number of passengers who are going through TSA,” says Taylor. “Once through, passengers find the marketplace of food/beverage/retail fairly appealing.
The worst Medium airport in America: Hollywood Burbank . “BUR is a victim of its own success,” says Taylor, who points out that passenger volume has been running more than 5 to 6% above 2019 levels, while most airports are still down 9% versus 2019. “As we see in almost every airport, increases in passenger volumes create decreases in overall satisfaction,” says Taylor. “BUR has had a tremendous rebound in passenger volume and those numbers make for an overcrowded terminal.”...
So where are we headed? “Unfortunately, things are likely to get worse before they get better,” says Taylor. “Travel demand doesn’t appear to be easing up and that means more passengers accessing the airport. The reduced number of aircraft flying with a greater percentage of seats filled will mean more crowding at gates when people are flying.”
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