(Bloomberg) -- Alan Joyce is stepping down early as head of Qantas Airways Ltd., an ignominious exit for one of aviation’s highest-profile leaders after claims the airline sold tickets for thousands of flights it had already canceled.Most Read from BloombergHuawei Teardown Shows Chip Breakthrough in Blow to US SanctionsMercedes Bets on Range Boost in Swipe at Tesla’s EV LeadDiamond Prices Are in Free Fall in One Key Corner of the MarketStocks Cede China-Led Gains in Thin Holiday Trade: Markets W
Joyce, who was due to hand over to Chief Financial Officer Vanessa Hudson in November, will leave Sept. 6, Qantas said in a statement Tuesday. She’ll now have the task of repairing the carrier’s tattered reputation with customers as regulators tighten their focus on Qantas’s dominance of Australia’s aviation market.
The Australian Competition & Consumer Commission on Aug. 31 sued Qantas for allegedly continuing to take money from ticket sales on more than 8,000 cancelled flights between May and July 2022. According to the regulator, Qantas kept selling tickets for an average of more than two weeks, and sometimes longer than a month.
For almost his entire tenure, Joyce forged a reputation as a ruthless, hard-edged executive who seldom bowed to criticism. For much of 2022, the airlines struggled to cope with a sudden rebound in demand as Covid-19 travel restrictions eased. With the airline short of staff and planes, cancellation rates soared. Passenger rage reached its peak in July last year, when Joyce’s Sydney home was pelted with eggs and toilet paper.
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