Something desperately needs fixing with airlines in the United States, writes QuinHillyer. An otherwise wonderful trip abroad this month was marred by an incompetent and rude airline, which was exacerbated by at least one reversion by TSA to old habits.
An otherwise wonderful trip abroad this month was marred at both the front and back ends by an incompetent and rude airline, which was exacerbated by at least one reversion by the Transportation Security Administration to its bad old habits.
Result: To make yet another connector in Amsterdam, for which plenty of time had been allotted, we had to sprint through that Dutch airport O.J.-Simpson style to make the final flight to Rome. Alas, the U.S. airline wasn’t as quick as we were: Our luggage didn’t arrive at our hotel rooms for nearly 48 more hours.
Arriving in Atlanta, the problems worsened. TSA’s system requires passengers to pick up luggage there, even if they are to be rechecked immediately to a final destination. It doesn’t account for the airline taking 53 agonizing minutes to deliver the luggage to the conveyor belt.
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