Stephen Bauld's latest Procurement Perspectives column is all about the measurement of efficiency evaluating performance.
A comprehensive process of performance evaluation encourages all members of an organization to improve their efficiency.
Equally important is determining whether the existing resources that have been committed to each aspect of operations are adequate. Even the best manager will fail if not supported by adequate resources. However, continuing improvement in efficiency is furthered where the evaluation process fosters innovation and effective solutions to problems encountered in implementing strategic objectives.
It must facilitate future planning, as well as measure the success of earlier initiatives. The ability to assess entails sizing people up; a manager must assess the extent to which an individual can be given responsibility, along with the type of responsibility this person can handle. A key aspect of performance evaluation is to examine critically the decision-making process, including the question of those who are involved in the decision-making. All managers require support.
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