It's taking longer for harmful posts to be removed from social media platforms because companies are dealing with a shortage of content moderators
The stakes are high. Record numbers of people around the globe are spending increased amounts of time at home on their favourite platforms, challenging servers and turning messaging services, social networks and comment sections into a wild west.
However, unlike workers in other sectors who have been working from home since the COVID-19 pandemic arrived, such a shift is difficult for many content moderators as their jobs deal with images and language you wouldn't want kids or other family members catching a glimpse of. "There is no question this is going to pose challenges to the degree to which we can be as responsive,' Chan said.
Google has also upped its reliance on machine-based systems to reduce the need for people to work from the office and said the increase in automation has many downsides, including a potential increase in content classified for removal and slower turnaround times for appeals.
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