Philadelphia International has been ranked the worst in traveler satisfaction based on a study released by data analytics company J.D. Power.
For the third year in a row, Philadelphia International Airport has been ranked the worst in traveler satisfaction among large airports in North America.
The study is based on surveys collected from over 27,000 U.S. and Canadian residents who have traveled between August 2022 and July 2023. Traveler satisfaction is measured by six factors: terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.
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