Daily News | PHL airport ranks last in passenger satisfaction survey
The airport, meanwhile, countered with its own survey — finding about half of PHL fliers’ experience this year had improved.
Many airports are struggling with flight cancellations and labor shortages, particularly pilots and crew as the economy rebounds from impact of COVID-19. Globally, passenger volume has returned toWhen fliers get through security faster, “their satisfaction goes up. If people have more time after they get through security, they spend more money at the airport,” Taylor said.
Among PHL’s peers, Tampa International Airport ranks highest among large airports with a score of 846. John Wayne Airport, Orange County, ranks second and Dallas Love Field ranks third, according to J.D. Power. Among 4,050 repeat fliers surveyed between February and May of this year, nearly half reported their experience at PHL was better than on previous visits. Another 44.8% were neutral, and 6.3% said their experience was worse.
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