Bolstered staffing and technological improvements at Canada's busiest airport will aim to prevent the chaos that travellers experienced last summer when flying in and out of Toronto Pearson International.
The Greater Toronto Airports Authority said Monday it is better prepared for the summer travel rush to ensure passengers don't face widespread delays and cancellations in the coming months.
Since last summer, the airport has hired 10,000 new employees, giving it 22 per cent more staff, or 50,000 workers in total. The increase includes the hiring of 130 new staff announced last week to help in critical areas such as busing, baggage handling and terminal operations. The surge led to overflowing baggage halls, stranded passengers and tens of thousands of flight cancellations, along with some complaints of passengers being stuck on the tarmac for more than an hour before unloading — an issue Flint said would not be repeated this summer thanks to the easing of health processing requirements at customs."Our partners are simply more ready. It's a more normal summer than it has been.
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