As part of their social distancing policies, elected leaders suggested phone and video medical appointments would be covered by health insurance. So why are some patients paying $70 per virtual visit?
, such as copays and deductibles, now that federal regulators have eased the rules for certain kinds of plans to improve telehealth benefits, says Brian Marcotte, CEO of the National Business Group on Health, a coalition of very large, mostly self-insured employers.
David DeKeyser, a marketing strategist in Brooklyn, N.Y., sought a physician's advice via video after coming in contact with someone who attended an event where coronavirus was detected. The office charged the whole visit — $280, not just the copay ― to his debit card without notifying him. Catherine Parisian, a professor in North Carolina, says what seemed like a routine follow-up call with her specialist last month became a telehealth consultation with an $80 copay.
With such a sharp increase, it's not surprising that insurers and physicians are struggling to keep up, says Circle Medical CEO Favvas. "It seems like such an unnecessary risk to take," VanSickle says."If we can't do wellness visits, we're surely not alone."
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