Passengers are seen in the WestJet check-in area at Pearson International Airport in Toronto on Saturday, June 29, 2024.
Passengers are seen in the WestJet check-in area at Pearson International Airport, in Toronto , Saturday, June 29, 2024. THE CANADIAN PRESS/Christopher KatsarovLong-running Saint John seafood restaurant closes doorsSask. CEO questions hiring of Toronto -based addiction treatment company over local operatorB.C. family, emergency doctors call for action on specialist waitlistsChina counters with tariffs on U.S. products.
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WestJet Passengers Face 48-Hour Delays in CancunHundreds of WestJet passengers are stranded in Cancun after their flight back to Calgary was cancelled due to mechanical issues. Passengers have endured multiple delays and overnight stays at the airport, with limited communication from WestJet. The airline apologized for the inconvenience and confirmed that they are sending parts and maintenance personnel to repair the affected aircraft.
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B.C. Judge Stops WestJet From Telling Passengers There's a Limit on Delay ClaimsA B.C. Supreme Court judge has ordered WestJet to stop telling passengers there's a limit to how much they can claim for expenses incurred by flight delays and cancellations. The injunction was issued Friday ahead of a trial next year over allegations of deceptive business practices. WestJet has since changed the wording on its website to remove maximums for hotel and meal costs, but the judge decided an order was still warranted to prohibit the airline from communicating those limits to passengers in other forms.
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‘We need to get home’: Calgary WestJet passengers stranded in CancunIt’s been an extended stay in Mexico for hundreds of WestJet passengers — but not one they planned for. “Over the past two days, [we] have spent almost 16 hours at the airport and being shuttled around,” explained Alim Kara, who had been on vacation with his wife and two sons — ages of 6 years, and 18 months.
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‘It’s just craziness’: WestJet passengers stuck in Cancun after multiple flight delays, cancellationsHundreds of Canadians are looking for answers from WestJet after their flights home from Cancun were hit with multiple delays and a cancellation, leaving them stranded at the airport.
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Toronto Pearson International Airport Named One of Canada's Top 300 EmployersToronto Pearson International Airport (YYZ) has made a significant leap in the prestigious annual list of Canada's Top 300 Employers, ranking second in the Transportation and Logistics category for 2025. This marks a substantial improvement from last year's ranking of 210th. The Greater Toronto Airports Authority (GTAA) attributes this success to its focus on continuous improvement based on employee feedback.
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Court Halts WestJet From Capping Flight Cancellation ReimbursementA B.C. Supreme Court judge has prohibited WestJet from informing travellers that their reimbursement for meals and accommodations due to flight cancellations is capped. The ruling asserts that passengers would be harmed if WestJet continued this practice. The airline previously stated a fixed dollar limit on repayment amounts, but has since removed the policy from its website, claiming to consider reasonable requests for expenses incurred due to delays or cancellations within its control. The injunction precedes a broader court hearing next year to determine if WestJet evaluates each passenger claim individually and if its previous communication regarding reimbursement was deceptive.
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