Advocates and Air Canada's CEO served up opposing views of on-board accessibility for passengers on Tuesday, though both sides agree that consistency remains a problem.
Advocates and Air Canada's CEO served up opposing views of on-board accessibility for passengers on Tuesday, though both sides agree that consistency remains a problem.
“I personally have spent four hours parked at a gate waiting for a flight," said Heather Walkus, who heads the Council of Canadians with Disabilities. Canada needs stricter rules and tougher enforcement to ensure consistency and accountability, the advocates said. Under a three-year plan, Air Canada has pledged to roll out measures that range from establishing a customer accessibility director — now in place — to requiring annual training for its 10,000 front-line staff.
Rousseau also said Air Canada is speaking with plane-making giants Boeing Co. and Airbus SE about redesigns to ease accessibility to washrooms, particularly on narrow-body planes.
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