Michael Rousseau, who heads Canada’s largest airline, told a House of Commons transport committee an overwhelming majority of the 1.3 million passengers who requested special assistance last year had a positive experience
CEO served up opposing views of on-board accessibility for passengers on Tuesday, though both sides agree that consistency remains a problem.
“I personally have spent four hours parked at a gate waiting for a flight,” said Heather Walkus, who heads the Council of Canadians with Disabilities. Canada needs stricter rules and tougher enforcement to ensure consistency and accountability, the advocates said.
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