After initially refusing to replace the stolen money, Bank of America and the owner of the Wok Shop in San Francisco's Chinatown were able to prove the transactions were fraud.
After the owner of the Wok Shop's phone was stolen, she noticed unauthorized Zelle transactions taking money from her Bank of America account.The Wok Shop is a San Francisco treasure. If you haven't shopped there, you still have probably heard about it. Lisa Chan's mother Tane has run the place for more than 50 years.
"So she called Bank of America and she filed a fraud claim," Lisa said. "It was four transactions on the same day that total $3,500 by a Waylon Marlin." That's when she contacted 7 On Your Side, and Lisa, Tane, and Michael Finney ended up on a Zoom call to discuss the case.She answered, "No Absolutely not. The person is on my statement."7 On Your Side reached out to Bank of America and made a case that two San Francisco institutions, Bank of America and The Wok Shop, should be able to work this out... And BofA came through.
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