Opinion | Robert C. Bordone: How to defuse conflict better than Tom Steyer did in his awkward debate moment. - NBCNewsTHINK
And beyond yielding a"solution" or"agreement," it's important that any intervention helps the parties humanize each other. This might mean asking questions that allow parties to learn about the experiences, context, histories and values that are often at the source of their divergent viewpoints, rather than simply papering over the dispute or pretending that agreement exists where it does not.
In contrast, one"shared" experience that parties at each other's throats usually have is the emotions involved. It's hard to watch Sanders and Warren's interaction and not sense their shared feelings of betrayal, anger, disappointment and disbelief.
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