“This is the most egregious baggage-related issue I’ve seen in my 15 years of being a passengers’ rights advocate.'
Nikita Rees-Wilson and her husband enjoyed a honeymoon in Greece last fall. Like many, they returned home to Cambridge without any luggage.
“We did our due diligence,” Rees-Wilson said. “We filed all the paperwork, we filed the missing baggage claim.” The couple tracked their baggage with Apple AirTags. They watched as it sat in Montreal for roughly a month before being shipped out to a facility in Etobicoke in the Greater Toronto Area. “We got really excited because we’re like ‘Oh it’s coming back to Toronto, it’s going to go to a processing facility, this is awesome,'” Rees-Wilsons said.
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