Online car shopping gets better reviews than visiting a dealer:
process, versus 57% of dealership visitors; 70% of online shoppers gave the highest marks to the financing process as opposed to 53% of guests asked to"Step into the office" and wait while the salesperson conferred with the finance manager.
As far who got the majority of online business from survey respondents, Carvana earned the money of 21% of respondents. As for youth versus age, less than 27% of buyers under the age of 40 bought cars from a dealership. Over the age of 57, almost 80% of buyers preferred to look someone in the face before putting money down. Between 40 and 57, Progressive said the split was nearly 50/50. Dealer visitors cited the chance to test drive a car as the top reason for visiting a storefront, whereas for the online shoppers, finding the exact car they wanted was the number one reason for going digital. .
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