Customer service sets apart this century-plus menswear store, which has flourished over the decades
Work arrangements, travel plans, interactions with large crowds have all had to pivot or adapt since restrictions began.
Those days of formality may be gone, but Taylor has kept up with the times. Taylor’s hand-picked patterned shirts from European labels, soft-tailored sport jackets, elegant dark wash denim, even high-end golf wear, are all part of his store’s offerings. “Then, you bring that clothing in, and when you see the customer you say, ‘Hey, I was thinking about you. I brought this in with you in mind.’
That includes Taylor’s personable, 30-second Instagram videos, where he gives customers updates on the store, as well as the latest trends in men’s fashion. It’s the personal touch that Taylor perfected while in-store, translated across to the digital world.
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