No music, dimmed lights help shoppers during sensory-friendly hours at Walmart retailers

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No music, dimmed lights help shoppers during sensory-friendly hours at Walmart retailers
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It’s a Tuesday morning at a Walmart just north of Toronto and there’s a sense of calm hanging over the store.

People shop at a Walmart in Vaughan, Ont., during sensory hours, which are select hours that accommodate people who want a quieter shopping experience, on Wednesday, July 2, 2024. THE CANADIAN PRESS/Christopher Katsarov Christopher Katsarov

Proponents of the model say it's an easy and affordable way to make an often-overlooked portion of customers feel welcome. Sobeys addressed many of these issues when it piloted sensory-friendly shopping hours on P.E.I. in 2018 that featured reduced lighting, announcements, department noise and scanner sounds, spokesperson Karen White-Boswell said in an email.

"I could spend time browsing because I was able to focus and look at the different mustards or whatever." To prepare Walmart Canada to join the mix, Nadar said the company consulted with Sensory Friendly Solutions, a business helping organizations become more inclusive.During its sensory-friendly shopping hours at the Vaughan location, every scan of an item by cashiers still produced a beep and the store’s lights weren’t dimmed — a hallmark of other store’s sensory-friendly experiences.

The screenings are programmed for the morning, when fewer guests are likely around to cause a ruckus and noises from arcade games in the lobby can be minimized. A separate auditorium is also designated as a quiet area for guests, if they need a break from their screening. Boeing will plead guilty to a criminal fraud charge stemming from two crashes of 737 Max jetliners that killed 346 people after the government determined the company violated an agreement that had protected it from prosecution for more than three years, the U.S. Justice Department said Sunday night.

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