After having the foresight to book their Niagara Falls hotel rooms more than a year in advance, several families planning to take in the solar eclipse next month were shocked to find out their reservations had been cancelled.
“We presume that they cancelled a bunch of the lower-cost reservations and flipped them to make more money, whether or not that’s true, they’re not telling us,” Katherine Wilson told CTV News Toronto on Sunday.
Wilson said the news gutted her family. “We feel like our family trip is getting cancelled because they just want to make more money,” she said. “We feel like we had the foresight to book way in advance for the eclipse, and we shouldn't be punished for that.”Chelsea Bartja, who planned to drive with her husband from London to Niagara Falls for the eclipse, said the momentous spectacle was what prompted her to book a room well in advance.
“I don't understand why you’re cancelling my reservation. It just feels like the company is trying to profit,” she said. Regardless, Wilson said it’s the principle that bothers her. “I feel like you shouldn’t be able to treat people in that manner.”Joel Rochon, a founding partner of Rochon Genova LLP, said a consumer in this situation could pursue several avenues of recourse, including small claims court or, in wider-scale situations linked by common elements, a class action proceeding for breach of the Consumer Protection Act.
Whitehall calls these kinds of agreements "contracts of adhesion." Often pages long, they contain "weasel language" and are frequently drawn up by only one of the parties, he said.
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