9-1-1 call taker Madison Sheane takes emergency calls at Vancouver’s E-Comm centre in Vancouver, British Columbia on Monday, December 9, 2019.
The Canadian Radio-television and Telecommunications Commission may give the centres that receive and process 911 calls across the country an extra year to implement next-generation technology, but one Ottawa man argues it's too important to delay.Madison Sheane answers emergency calls at Vancouver’s E-Comm centre on Dec. 9, 2019.
"These are life and death situations for the most part, and we have to buckle down and make this happen," Wood told CBC. "There's situations where you can't speak or it might be dangerous to speak," Illingworth said. "The more options that you have for folks who are in emergency situations, in distress, the better."
He worries if the transition to NG911 is rushed, some regions — particularly rural areas with less funding — could get left behind.According to Akram Askoul, co-chair of the CACP's information and communications technology committee, the COVID-19 pandemic was a major factor in delaying the implementation of NG911.
'We want the entire country to get the same service,' said Akram Askoul, co-chair of the CACP's information and communications technology committee. 'We don't want somebody in New Brunswick to get different service than British Columbia, for example.' , other groups raised concerns about the limited resources available for the transition, the late start for some PSAPs, software defects in the network and the increase in 911 calls.
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