Adopting a new methodology approach could address concerns about student satisfaction surveys, according to new research.
A group of economics and social sciences experts has come up with a"fuzzy index" approach that they claim is a game-changer and could be applied toThe research, carried out by the University of Stirling, Swansea University, the University of East Anglia and Technische Universität München, follows questions over the revamped National Student Survey in the U.K.
Focusing on the overall satisfaction question, the researchers used NSS survey information and Higher Education Statistics Agency to develop and test their index measurement.
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