As concerns about the coronavirus spread, thousands of travelers across the globe are canceling or reconsidering their travel plans. But getting a refund for a hotel or vacation rental can be complicated, and policies vary widely among companies.
to cover travelers going to and coming from China, South Korea and some parts of Italy. That still leaves many travelers unprotected, including the thousands of people who'd planned to attend SXSW in Austin.
One such traveler is New Yorker Tommy Mariani, who booked a rental through Airbnb for his trip to SXSW. When he received an email from event organizers stating the festival was called off, he immediately canceled his reservation. "They're taking roughly $1,300 of mine, and the only money I was going to be receiving back is $124," said Mariani."In order for me to get a full refund, they said that the actual state of Texas has to file a state of emergency."
As Covid-19 spreads, the situation remains fluid, with policies being updated frequently. If you're planning to cancel a trip, here's what you need to know about getting a refund:When a traveler books with Airbnb, their reservation comes withHowever, the company has announced that some Covid-19-related cancellations may qualify for refunds under the
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