Customers in New Brunswick, Canada, are facing unexpectedly high electricity bills for December 2024, with many reporting bills that have doubled. The province's premier has ordered an independent audit of NB Power's billing process following hundreds of complaints. Premier Susan Holt says the audit will investigate how meters are read and address the reasons behind the sharp spike in electricity costs. She also advises residents struggling to pay their bills to contact NB Power for payment options.
WATCH: Customers have received their December 2024 NB Power bills, which cover the first cold month since April 2024’s 12.7 per cent rate hike. As Reeti Meenakshi Rohilla reports, many didn’t expect their bills to reach this high.The New Brunswick government says it has asked for an audit of NB Power’s billing process after receiving “hundreds” of complaints.
Premier Susan Holt says she has instructed the utility to conduct an “independent third-party audit” of their systems, including how meters are read, to get to the bottom of why people are seeing a sharp spike in electricity bills. In hundreds of posts on NB Power’s social media page, people are complaining that their power bills for December inexplicably doubled.The premier says she has asked the utility to appear before a public accounts committee in February to discuss the situation.
Her advice for anyone struggling to pay their bill is to contact NB Power about payment options, while keeping their legislative assembly members updated on the situation.Holt says her government’s decision to remove a 10 per cent provincial tax from power bills effective Jan. 1 should bring people some relief when the next bills arrive.She says government representatives met with NB Power officials Monday to understand what might be happening.
ENERGYCOSTS BILLING AUDIT NEW BRUNSWICK GOVERNMENT
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