AskABoss: 'I need some advice on how to approach my boss and explain that this is not a responsibility I’m willing to take on without putting my job in jeopardy'
I started a new job about four months ago. I’ve been in customer-facing tech support for the past six years, and was excited to have my first non-customer-facing role. Now, I do mostly technical writing and lots of project-based content management, and I love it. I’m an expert in the subject matter and it’s been a great environment for me to utilize and expand my skill set.
Right now, your boss probably has no idea that you don’t want to take on the help-desk function, and he definitely doesn’t know that you feel as strongly about it as you do. And if he’s a decent manager, he doesn’t want to demoralize a good employee or risk losing you by adding a hated duty that you weren’t warned about before you signed on.
The more valued you are, the more likely your boss is to try to accommodate you. If you’re fairly senior, in a hard-to-fill job, have a track record of excellent work, or have built up a lot of good will , those things all help.
And then see what he says. Based on how the conversation goes, at some point it might be useful to say, “I want to be clear that I understand that jobs evolve, and in general I’m very open to that. This just happens to be the one thing I was specifically changing jobs to get away from.”
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