My battle for a cancelled flight refund, and how it finally broke me

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My battle for a cancelled flight refund, and how it finally broke me
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  • 📰 The Telegraph
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✈️ Our writer tried to get his money back, after KLM cancelled his flights only 24 hours after they were booked

About 20 minutes into my call with KLM customer services, I finally broke. It was my second attempt that morning to ask for a refund because the flight I had booked only a day earlier – for August – had been cancelled.

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