Teresa Shum found out she'd been declared dead in February and spent months on the phone and making trips to Service Canada to get it fixed. She wants to know how this happened and why it took so long to correct.
Teresa Shum of Markham, Ont., is retired and says she wasn't able to apply for her Canada Pension Plan benefits during the time there was a deceased flag mistakenly attached to her Service Canada account.
But the Canadian Taxpayers Federation is calling for better service from agencies like Service Canada, saying taxpayers like Shum have often complained ofLong waits, passed from agent to agent "Every agent said the same thing, 'Someone is taking care of it,' " she said, noting that some of the agents said they had no idea what was going on with her case because they weren't involved in previous conversations with agents.
He describes the mistake with Shum's file as a "huge error" and says Service Canada should have been working around the clock to fix it. "The simple solution is to have someone dealing with this one particular issue, somebody co-ordinating at the federal level."In a statement to CBC News, Service Canada said in December 2021, a date of death was added to Shum's file indicating her as deceased as of Oct. 15, 2021. Service Canada said after Shum's visit in April, it took steps to remove the date of death from the system but the process was not completed correctly.
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