Meta’s layoffs have affected customer support.
Influencers, businesses, and group admins on Facebook and Instagram are struggling to get in touch with Meta’s support team, according to a report from CNBC.
Meta’s company-wide job cuts impacted the customer service team it had just started to build, leaving influencers and group admins grappling with scammers and technical difficulties,CNBC says it spoke with former Meta employees and viewed documents filed with the US Department of Labor that indicate the company’s massive layoffs affected workers across Facebook and Instagram’s customer support, customer experience, and communities teams.
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