ICYMI: Mercedes-Benz brings Augmented Reality to its service department — via drivingdotca autonews MercedesBen AugmentedReality
What used to be a frustrating, lengthy affair for both customers and technicians has been shortened considerably thanks to fancy new technology. It’s no longer science-fiction — it’s reality.
The technology was piloted back in 2019, as a way to address challenging vehicle repairs. Typically, when a customer comes in with a puzzling issue, it can take a long time to diagnose the issue, let alone get the right parts and apply a permanent fix. Lengthy wait times aren’t what Mercedes-Benz customers signed up for when they bought the brand’s latest piece of metal, and the delays in returning a car into the hands of an owner could turn off a customer for life.
It’s the result of a pilot that started back in 2019, with Mercedes-Benz Canada looking into how it could address these challenging vehicle repairs.