3 LGBTQ auto shop owners tell NBCNews how their businesses offer a transparent, accessible and welcoming alternative to the status quo. - NBCOUT
“The auto industry really seriously lacks diversity in all aspects,” she said. “I don’t think there’s been marked improvements in the past 30 years. With the climate in 2020, it became very trendy to talk about diversity and inclusion, but I’m interested to see if we can carry on and drive that change through.”
“We try to, from start to finish, to build relationships with our customers,” Allison said. “I think that as a queer-owned business that exists to change this industry or, at the very least, disrupt it, we are for and by our community, you know? So that’s a whole other level of accountability. This is my community that I'm working for. There's more at stake.”
Scherker said in shops like Repair Revolution and Stargazer Garage, the power dynamic they previously witnessed between mechanic and customer — which can leave an uneducated customer vulnerable to manipulation — is notably absent. Instead, they said knowledge is traded freely between folks, all of whom seem eager to learn.
Outside the walls of these decidedly nontraditional shops, mechanic Sarah Tilton says the industry as a whole has a long way to go., a mobile mechanic service, as a way to circumvent those environments. She’s the unofficial mechanic of the local drag scene and sometimes gets calls at 2 or 3 in the morning from folks who are stranded and don’t feel safe calling anyone else.
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