As labor grows scarcer and pricier, stores are turning to cashier-less checkout to stay in business.
Retailers that didn't offer self-checkout before the pandemic —— have embraced it because it reduces contact as well as the need for workers.Little City Books, a Hoboken, New Jersey, bookstore,Little City, which opened in downtown Hoboken five years ago, opened its second uptown location in January 2020, then had to close it in March 2020 due to the pandemic, co-owner Kate Jacobs says.
"We realized that we could not afford to staff the uptown space with severely reduced foot traffic, browsing being the lifeblood of a bookstore," she says. "We decided to try a self-service shopping format, using Venmo, kind of like a roadside produce stand."they check the price, calculate the tax and then pay the store using Venmo.Little City's uptown location will be closing in February, but that's not because the self-service approach failed.
"The self-service model was remarkably successful," Jacobs says. "The space was largely respected by customers and we made a lot of Venmo sales. It was a fun trust exercise, just not enough volume to support the rent."
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