Lyft CEO responds after Arlington woman tweets about nightmare trip

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Lyft CEO responds after Arlington woman tweets about nightmare trip
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A Virginia woman claims her Lyft driver tried to kidnap her over the weekend.

On Monday, she detailed the scary moments on social media in hopes of holding the rideshare app accountable.

Katlyn thought she was being kidnapped. When she tried to communicate with her driver she says she was disappointed with their reaction. After making several attempts to talk to him about what was going on, she waited for him to come to a stop, jumped out of the car, and ran away. On Tuesday, he commented on her post saying, "I’m so sorry you’ve gone through this, Katlyn. Let me have a look. We can do better. And for those who say 'protect women,' I’m proud of our record but there’s more to do. Stay tuned."

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