One Bay Area man is still trying to get his money back from December's Southwest meltdown that left two million people stranded.
"We call it 'revenge travel,'" said travel advisor Joanne Feland.
But Todd Lafferty has a different take on the summer travel season right now. He told KPIX he is still dealing with Southwest's scheduling and staffing meltdown that led to more than 16,000 canceled flights over the holidays. "Hi Southwest. This would be the third time in the last six days and I have not heard anything back. It has been frustrating to work through Twitter to settle this customer service issue. Where can I talk to someone?" he asked in a social media post.
Feland said flyers need to be tenacious to get results when they are asking airlines for reimbursement. When KPIX reached out to Southwest for comment, they replied,"We completed more than 99.5 percent of all refund and reimbursement requests we received as a result of our operational disruption." "It's been tricky, but I have had passengers that have gotten their money back right away," Feland said."Obviously the thing was Southwest was a glitch.
Lafferty said the struggle would not keep him from flying, but he also knows to be prepared for problems if they arise. "I am much more aware of the fact that you really have to stay on top of the airlines," he said."I have never been a nervous flier. My father worked in the aviation business. I think you have to be prepared now that they are having some real business issues affecting the passenger experience."
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