Self-checkouts have become a staple in many retail stores, including grocery stores like Loblaws. But recently, some Ontario customers were surprised to learn they had to scan their receipt before exiting, confirming they paid for their goods.
“I love self-checkout, I find it very convenient,” she said. “There's never a lineup.It's quick, it’s efficient and yes, I do self-checkout wherever I go.”
In a statement to CTV News Ottawa, Loblaw says organized retail crime across the entire industry is a very serious issue, noting that it has only gotten worse.“To protect customers and colleagues, we’re always looking at different ways to stop this theft. This pilot is a part of these efforts. It’s a small trial in 4 stores to determine effectiveness. We are working hard to balance a need for enhanced security while at the same time preserving a welcoming and convenient customer experience.
“Retail theft is often thought of as a victimless crime, but it’s not. It costs Canadian retailers billions of dollars a year - costs that are borne by all consumers when they go shopping.In addition to being frustrated by financial losses, business owners are concerned for the safety of their customers and employees,” Wasylyshen said.
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