As COVID-19 restrictions ease and restaurants start to welcome customers back, one thing Canadians may soon have to get used to is providing their personal information before they grab a bite.
Guidelines for restaurants vary in each province. But some jurisdictions are requiring a customer's name and phone number or email address, along with their table number, to help with contract tracing in the event of an outbreak.
"As soon as becomes aware of a COVID-19 case, we act on the information to follow up immediately," Dubey said in an email.That province's public health officials have started requiring restaurants to collect personal information from customers when they make reservations or at the time of seating. The details also have to be kept for a month.
Gerald Evans, chair of the infectious diseases division at Queen's University in Kingston, Ont., said contact tracing was done at restaurants even before COVID-19. Evans said one drawback is that there is no way to verify the information a customer is giving is correct. He said collecting customer information is much more effective than "passive tracing," in which public health does a broad announcement about a case at a specific restaurant on a certain day. That practice has been criticized by some restaurant owners.
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