SUN VAN WAIT TIMES: Some users are saying they are having to wait a long time for rides.
"This is a service that Tucsonans rely on for daily living...things that people who are able bodied can take for granted," said Parkman."It's becoming more common that they'll be late. You'll have a pickup window, but they could be coming 15 to 30 minutes after that pickup window. That's 45 minutes to an hour outside of waiting for them," said Parkman."On a van one day, one of the passengers we were picking up was going to their job.
Sun Van General Manager, Steve Spade, said the delays come down to two things: an increase in ridership and a lack of drivers. "With the pandemic being over, people are traveling a lot more often. That's putting stress on the system because we're experiencing the same thing a lot of others are in the transportation industry...we can't seem to hire employees," said Spade."Our employees all feel frustrated that we're not able to deliver the quality of service that we've always delivered. We are focused on making those improvements," said Spade.
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