It's not your imagination: Restaurant drive-thrus are slower and less accurate

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It's not your imagination: Restaurant drive-thrus are slower and less accurate
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Drive-thrus became slower and less accurate in 2021, according to SeeLevel HX's annual report.

Daniel Acker | Bloomberg | Getty Images

The average total time spent in the drive-thru lane increased by more than 25 seconds from a year ago to 382 seconds. Compared with pre-pandemic times, that's nearly a minute longer. Order accuracy dropped to 85% this year from 87% in 2020.

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