How do you approach the person failing to maintain their distance or the store employee who has let their mask slip without inciting conflict?
TORONTO -- Adjusting to new social norms in the midst of a global pandemic is no easy feat, especially as rules and recommendations surrounding COVID-19 evolve.
“On one hand, if you say something, the fear is people will get defensive,” Dr. Iris Gorfinkel, a family physician and medical researcher in Toronto, told CTVNews.ca by phone. “Going on the defense is going to create a very defensive, angry reaction that could rapidly escalate and go against what you’re trying to do,” she explained.
If you notice a store employee disrespecting COVID-19 guidelines, for example, it may be more important to speak up compared to a customer running in for a quick errand. “This is not a question of us versus them. It comes from a community perspective,” she said. “If enough people were able to [speak up], the beauty is you would get to that place you need to be to truly protect the community.”Those going back to work face similar challenges with both customers and colleagues.
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