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An Ottawa retirement home has been found non-compliant with Ontario’s Retirement Homes Act after an investigation into allegations that it charged an Ottawa woman thousands of dollars for services provided through the public health system.
That “external care provider” mentioned in the report is the Community Care Support Services, formerly known as the LHIN , which provides home care from health professionals through the public health system. Chantal Monk had been paying for services privately through the retirement home. She and her family were unaware she was receiving care through the public health system.
Monk, who has since moved his mother out of the home to live with him and his wife, said he is not satisfied with the investigation and will be asking for a review. Among his key concerns is that the RHRA relied on the retirement home to do its own internal investigation into whether the issue was more widely spread beyond his mother’s case.
His mother, who is 93, was hospitalized last spring. After she was discharged from the hospital back to the retirement home where she lived, she needed additional care and support. Christopher Monk, who lived in British Columbia at the time, said the retirement home suggested a supplemental care package for his mother, which would cost just over $2,500 a month, in addition to around $7,000 she was already paying to live at the residence.
Monk said he was stunned to learn that Home and Community Care Support Services was providing caregivers to assist his mother twice daily, something covered by OHIP, when she was being billed by the retirement home for care.
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