An Ontario woman says her family’s travel insurance company missed the window to get her ailing father on a plane back to Canada after he suffered a stroke in Mexico — preferring to wait for him to try getting on the commercial flight he booked.
Stephanie Hammond — who is a medical resident specializing in stroke care — told CTV News Toronto she couldn’t believe her 72-year-old father David Hammond ended up deteriorating in a Puerto Vallarta hospital instead of flying home days ago.
“We strive to do everything within our power to serve our customers and are proactively assisting the individual and his family during this very difficult time,” Manulife, which underwrites the policy that was sold through the McLennan Group, told CTV News Toronto. Halton Healthcare, which operates the hospital, denied that it’s had any capacity problems in the past 10 days.
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