Injury rates of Amazon’s delivery contractors climbed 40 percent last year, new report claims
installed in their vehicles. According to one driver in Indianapolis that SOC spoke to in March, Amazon uses a system of scores that rank drivers against their own co-workers in terms of delivery speed and completion rate; the driver said she knew of 15 drivers who were terminated for not meeting Amazon’s performance demands. The aforementioned lawsuit notes that “exceedingly aggressive time limits that could rarely be safely met” are a mainstay.
"This report cherry-picks data from less than 10% of our delivery partners to tell an inaccurate and misleading story," Kelly Nantel, an Amazon spokesperson, told Engadget."Safety is a priority across our network, which is why we’ve rolled out technology like innovative camera systems that have helped lead to an overall reduction in accident rates of nearly 50%, and we’ll keep investing in new safety tools to try and get better every day.
The DSP program — which Amazon first launched in 2018 to reduce its reliance on USPS, UPS and Fedex — has grown rapidly since then to a network of over 2,000 companies. As, many DSP operators are veterans, retirees, first-time business owners and other neophytes to the logistics business.
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