Infiniti Hits Out At U.S. Dealers Over Lease Buyout Issues | Carscoops carscoops
Infiniti has issued a stern letter to dealerships across the United States after receiving complaints about lease buyout issues from the Better Business Bureau, the Consumer Financial Protection Bureau, and the Attorney General.Financial Services says dealerships cannot hit customers with extra fees when the purchase option is exercised on a lease agreement.
says it has received complaints of dealers refusing to honor lease-purchase quotes and telling customers that they do no handle lease purchases, charging ‘dealer fees’ if a customer doesn’t finance the lease buyout through the dealer, slapping on ‘fees’ such as “COVID fees, market price fee, chip shortage fee,” and dealerships refusing to facilitate lease buyouts unless a customer finances through the dealer.
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