Indian food-delivery giant Zomato Ltd is facing a backlash on social media for its plans to roll out a 10-minute food service that critics say raises road-safety risks for delivery riders.
10-minute grocery startups in India expanding, face criticismis facing a backlash on social media for its plans to roll out a 10-minute food service that critics say raises road-safety risks for delivery riders.
"Nobody in the world has so far delivered hot and fresh food in under 10 minutes at scale," Goyal wrote on LinkedIn and Twitter. "We were eager to be the first."Within hours, Zomato's announcement sparked a flurry of responses. A lawmaker questioned the business model while executives raised concerns about rider safety on Indian roads.Many on social media urged a rethink, saying food can wait as even ambulances in India take longer to reach patients.
Karti P. Chidambaram, an Indian lawmaker, tweeted: "This is absurd! It's going to put undue pressure on the delivery personnel." After it failed to convince many, Goyal issued another tweet on Tuesday stressing that delivery will be "safe" for riders who will face no penalties, urging people to understand the model "before the outrage".
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