IKEA customers have complained of delayed orders and no curbside pickup slots. Some deliveries now take more than a month to arrive.
IKEA has long frustrated some shoppers by selling furniture designed to be assembled with a tiny wrench. But the company’s struggles during the coronavirus pandemic to complete online orders has brought customers a whole new kind of misery.
In many ways, this spring should have been a great moment for the flat-pack furniture giant as shelter-in-place orders prompted millions of workers to quickly set up makeshift workspaces at home. But IKEA’s slow embrace of e-commerce before the pandemic has left customers across the U.S....
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