Canada's chief accessibility officer says her wheelchair was left in Toronto after she boarded an Air Canada flight to Vancouver, describing the experience as 'unacceptable.'
Stephanie Cadieux said on X, formerly known as Twitter, that the airline had forgotten her wheelchair. She posted a photo of herself waiting in front of an Air Canada service desk in a replacement wheelchair.“I’m now without my essential equipment,” Cadieux said. “Independence taken away. I’m furious. Unacceptable.”
Air Canada told Cadieux in a response on X that it is “certainly not the level of service we strive to provide” and asked for more information.Several hours later, Air Canada said on X again that her wheelchair was expedited and in transit. Hello Stephanie, your chair has been expedited and in transit; we're deeply sorry and want to discuss this with you. Accessibility is a priority; we're investigating internally as part of our commitment to do better.In an updated statement, Cadieux said since posting about her experience on social media she has received an overwhelming response.
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