'I had £4k energy bill after meter error - company took cash and never said a word'
"I am surrounded by houses in multiple occupants and this sounds like a monthly payment on a three-storey six-bedroom house, whereas I own a small cottage.
"If an Eon reader came round, which I have a vague recollection of, they can just read the meter and carry on surely." And energy regulator Ofgem also expressed concern that Eon issued the bills before questioning the circumstances.Eon has now apologised for the issue - and say they have lowered her monthly direct debit.An Eon spokesperson said: "We've spoken to Brenda to apologise for the concern caused by the increase in her direct debit.'We've now updated Brenda's account, refunded the overpayment and lowered her monthly direct debit.
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