Two boxes with a total of four tests arrived a bit later than expected.
The tests are supposed to ship within seven to 12 days of ordering, the government said.
I placed two orders on Jan. 18. One was for my house, and the other was for my college kid, who rents a home with some friends out of state.We started to hear news reports that someon Jan. 23. But not me. That was O.K. given that I haven’t been exposed and had no plans for immediate travel. On Jan. 25, I received two emails — one saying my tests would be delivered by the end of the day, and another saying my college student would receive his tests that day by 5:30 p.m. He received his tests, two boxes of Binax Now, but mine didn’t show up.But by Jan. 31, two weeks after I ordered, I still didn’t have the tests.
So I went back to the website to place the order again, or at least to see what the system would say about my order. It said I had already ordered — O.K., at least they had the request — so I clicked the button for “Start Service Request.” I completed a short form and received a confirmation email with a complaint reference number. “The Postal Service is experiencing unprecedented volume increases and limited employee availability due to the impacts of COVID-19,” it said.I didn’t receive another email, but the tests — two boxes of Binax Now with two tests in each box — arrived on Feb. 3. I’m not sure if my email made a difference or if they were already in the mail because the envelope had no postmark.
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