Homeowners in Bainsville, Ont., about an hour and a half southeast of Ottawa, are frustrated that their addresses do not appear in the Canada Post database.
Stephen Holtzman has been trying to get an answer for years on why his address on 3rd Line Road doesn't exist.CTV News profiled Holtzman back in 2016 about how his address does not show up in the Canada Post database, causing all sorts of issues from paying bills online to ordering from websites.
"I was told by dispatch you don't exist. That had to do with a clerical error, being Third Line, being T-H-I-R-D or 3-R-D, that was the issue for that," he said."I don't exist! Same thing," laughed his next-door neighbour Frantz Duval. In a statement to CTV News Ottawa, Canada Post says the addresses do exist in their system, but listed as a PO Box number.
But Canada Post did confirm that issues can arise for third parties"such as other delivery companies or online retailers, rely on Canada Post’s mailing address database and postal codes for their own purposes.", on where customers can enter their civic number and PO Box number to get a correct address.
"Two weeks ago, I purchased something online and I still don't get it, so I'm kind of, you know, skeptical now," laughed Duval. "I mean the police know we are there, obviously the government knows it because they send us the bills, but we just can't put it into their system," he said. Holtzman said to renew his licence or pay bills, he has to drive to Cornwall. For online orders, many are shipped to a PO Box across the border in Massena, New York.
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