Comment: I am hoping that this is just a teething problem which we can get used to. Alas, I don’t see the behind the scenes dramas of the travel industry ending any time soon
When I arrived for my flight to Lisbon last week it was as though all sensible advice was thrown out of the window. With Gatwick’s North Terminal finally opened after lockdown, I expected it to be busier than usual, but I was not expecting the mayhem of frantic staff, screaming kids and unprepared travellers. Why had no one told the elderly couple trying to check in without any evidence of their vaccination and no smartphone? They eventually had to be escorted off for a Covid test.
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