Handwritten paper tickets were given to some fans to enter a World Cup game on Tuesday as hundreds more in Qatar struggled to retrieve their digital passes amid problems with FIFA's mobile application for a second day.
The Associated Press witnessed a FIFA staffer writing out replacement tickets from a white paper in an attempt to help fans waiting in line outside the France versus Australia match about 40 minutes before the start in Al Wakrah.
A second day of glitches and unwanted tension for fans began with a line of distressed fans snaked outside the main ticketing help desk in Doha. Many reported that their tickets had abruptly disappeared from their phones and could not be retrieved-- a glitch that caused hundreds to miss the start of England's match against Iran on Monday.
Marciel Hernandez, a 64-year-old soccer fan from Mexico City, was waiting in line, seething in his sombrero. He said the app problems forced him to miss the first 20 minutes of the England-Iran game the day before. Behind him in line, Mohamed Tom, a mechanical engineer from Khartoum, Sudan, said he was "very worried" that the volunteers wouldn't be able to resolve his problems before his next match in a few hours. "Everyone is having difficulties," he said.
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